WARDEX

IE = Internet Explorer FF = Firefox V = Vista

IE: 10/23/2008 Some Innovia users have begun to download and use the beta version of Internet Explorer 8 available on the Microsoft website. Please be aware that the BETA version of Internet Explorer 8 is not tested and authorized to be used with Innovia.. When IE 8 is released, Innovia will be compatible at that time. For optimal use please use Internet Explorer 7 and Mozilla Firefox(VER 2-3x)

Marketlinx Support

IE: YOUR SAVE OR ANOTHER BUTTON DOES NOT WORK OR IS MISSING, SYSTEM RUNNING SLOW, SYSTEM NOT WORKING PROPERLY.

Go to tools in the Internet Explorer toolbar. Go to Internet Options. Under browsing history, click delete. This takes you to a new menu. Delete the first three options, Temporary Internet Files, Cookies and History. Close the box and click OK at the bottom of the Internet Options box. This corrects most problems.

IE: Have you gotton the message "Do you want allow access to the clipboard?", have you been unable to use the "used checked" button, or been unable to get your inventory to switch to a different display?

Here`s a scenario: If you checked off listings from your inventory, clicked use checked and then regroup and got the message "Do you want allow access to the clipboard?", the regrouped list was opening directly behind the checked window, so it appears to freeze everything as it won`t let you continue until you say "allow".

Solution: Turn this prompt off by going to Internet options>Security>Internet zone>Custom Level>under Scripting, enable "Allow programmatic clipboard access".

System users have asked us why we need to make these settings in our computer and why can`t InnoVia be programmed to compensate for the Internet Explorer options. One reason is that the settings in Explorer are global and you may prefer or require different settings for other applications. Also, many users are using different operating systems and not all setting will be the same.

IE: REMEMBERING YOUR PASSWORD

We have had inquiries regarding the WARDEX log in and how you can have your password saved so you do not have to enter it each time. We recommend you do not do this on a public or office computer for security reasons. From Internet Explorer>Tools>Internet options>Content. At autocomplete click settings. Check "Usernames and passwords" on the next screen. You must have the "Prompt" checked when you do this. You may go back and uncheck the "Prompt" for future applications. After you enter your user name (tab) enter password (tab) the prompt box will pop up and select yes. In the future you will need to enter your user name and you must hit the tab button for the password to be recognized.

IE: INNOVIA SECURITY QUESTIONS

We have had many inquiries regarding the security of the InnoVia site. The site starts with https instead of the traditional http, along with a padlock symbol which indicates that the agent is on a secure website. This is the same security that banks and online merchants use. The following are the 2 main security messages and how to get rid of them.

1. "This page contains both secure & nonsecure items." Go to TOOLS>INTERNET OPTIONS and click on the security tab. Click on the globe (INTERNET) and then select CUSTOM LEVEL. Scroll down about halfway to "DISPLAY MIXED CONTENT" change this from "PROMPT" to "ENABLE". Then "OK", "YES" and then "OK".

2. When moving to & from a secure website, depending on the users` setttings, some agents may see a security message advising them of this. To prevent seeing this message go to TOOLS>INTERNET OPTIONS and then click on the ADVANCED TAB. Scroll down to the bottom and uncheck the box next to "Warn if changing between secure & non secure mode." Click "OK" and that should be that.

YOU MAY HAVE TO RESTART YOUR BROWSER AFTER CHANGING THESE SETTINGS.